About delivery, refund / exchange
About delivery
[Contractor] Japan Post
[Delivery service name] Yu-Pack
[Timing of product shipment]
Credit card payment, bank transfer ⇒ We will ship within 3-4 business days after confirming your order.
[Shipping fee table] Nationwide flat rate: 1,330 yen
If you order a total of 10,000 yen or more per delivery destination, the shipping fee will be 0 yen.
This price includes sales tax.
Additional shipping charges may apply for remote islands and some areas.
Refund / Exchange
In our shop, the following conditions are met.
Replacement due to product defects
Refund due to product defects
Exchange at customer's convenience
Refund due to customer convenience
■ Replacement due to product defects
If the following conditions are met, we will exchange the product.
Correspondence condition
Only when the product is unused, we will respond in principle only to those who contact us by e-mail within the response period.
Available period
If you contact us within 2 days after the item arrives
Return shipping
Store burden
Re-shipping
Store burden
Remarks
We may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded.
■ Refund due to product defects
Refunds will be given if the following conditions are met.
Correspondence condition
Only when the product is unused, we will respond in principle only to those who contact us by e-mail within the response period.
Available period
If you contact us within 2 days after the item arrives
Refund amount
Full price of the product
Return shipping
Store burden
Remarks
Please email us to let us know that you would like a refund.
■ Replacement at the convenience of the customer
We do not accept exchanges due to customer convenience.
■ Refund due to customer's convenience
We do not accept refunds due to customer convenience.
For the above inquiries, please contact us from the CONTACT "Inquiry Form".